Returns & Refunds

30-day returns

You can ask to return an item within 30 days of delivery, as long as it's unused, undamaged and in its original packaging. Once it's back with us and checked, we'll refund the price of the returned item to your original payment method, within 14 days of receiving your return.

If you've changed your mind

Get in touch and we'll offer you a choice:

1. Store credit. Credit for the full value of your item, plus a 10% bonus, to spend on anything in the store.
2. Keep it and receive a partial refund. Where we can, we'll refund part of the price to your original payment method and you keep the item, so there's nothing to post back.
3. Return it for a full refund. Send it back to the UK returns address we give you and we'll refund the price you paid.

These options sit alongside your legal rights. You're never required to accept credit or a partial refund.

How to return an item

1. Email our UK team at support@palemeridianhome.com with your order number and the item you'd like to return.
2. We'll reply within one working day with your options and the UK returns address if you're sending it back.
3. Repack the item in its original packaging and post it to that address. Please don't send anything back before we've replied.
4. Once received and checked, we'll process your refund and confirm by email.

If you've changed your mind, return postage is arranged and paid by you. If the item arrived faulty or damaged, we cover the cost in full. We recommend a tracked service, as the item is your responsibility until it reaches us.

Damaged or faulty items

We package fragile pieces carefully, but if something arrives damaged, send us a photo within 48 hours of delivery and we'll put it right straight away, with a replacement or a full refund, whichever you prefer. You won't be out of pocket for a fault that isn't yours.

Exchanges

If you'd like a different item, colour or size, tell us when you get in touch. Where we can, we'll swap it or put the value towards your new choice as store credit.

What we can't accept

• Items that have been used, installed or assembled beyond inspection.
• Items returned without their original packaging or in a condition we can't resell.
• Bulbs or consumables that have been used (where supplied).

Your statutory rights

Nothing here affects your statutory rights as a UK consumer, including your right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013, and then 14 days to send the goods back. If you have any questions about a return, our UK-based team is glad to help.