Returns & Refunds

30-day returns

Returns are accepted within 30 days for unused, undamaged items in their original packaging. Once it's back with us and checked, we'll refund the price of the returned item to your original payment method — always within 14 days of receiving your return.

How to return an item

1. Email our UK team at hello@palemeridianhome.com with your order number and the item you'd like to return.
2. We'll reply within one working day with simple return instructions.
3. Repack the item in its original packaging and send it back to us.
4. Once received and checked, we'll process your refund and confirm by email.

Return postage is arranged and paid by you, unless the item arrived faulty or damaged — in which case we cover the cost in full. We recommend a tracked service, as the item is your responsibility until it reaches us.

Damaged or faulty items

We package fragile pieces carefully, but if something arrives damaged, send us a photo within 48 hours of delivery and we'll put it right straight away — a replacement or a full refund, whichever you prefer. You won't be out of pocket for a fault that isn't yours.

What we can't accept

• Items that have been used, installed or assembled beyond inspection.
• Items returned without their original packaging or in a condition we can't resell.
• Bulbs or consumables that have been used (where supplied).

Your statutory rights

Nothing here affects your statutory rights as a UK consumer, including your 14-day cancellation right under the Consumer Contracts Regulations 2013. If you have any questions about a return, our UK-based team is glad to help.