Frequently Asked Questions

UK delivery is free over £75. A calm flat rate applies below that and is shown clearly in your basket before checkout.

Estimated delivery dates vary by piece and are shown clearly on each product page and again before checkout. We show a per-product estimate rather than a single blanket promise, so the date you see is realistic.

Yes — you can follow your order at any time on our order tracking page using your order or tracking number. We'll also keep you updated by email, and our UK team is happy to give you an update any time.

Bulb and base type is listed on every product page. Most pieces take a standard E27 or E14 base; bulbs are sold separately unless stated. We recommend warm-white (~2700K) for a soft, restful glow.

It depends on the piece, and each product page shows its own fitting type — we never assume a UK plug. Floor and table lamps are generally plug-in; pendant lights are typically hard-wired, and we recommend a qualified electrician for installation. Rechargeable pieces are noted as such.

Dimensions are listed in the specifications on each product page. Where a measurement is still being confirmed with the supplier, it's clearly marked as indicative until verified.

Returns are accepted within 30 days for unused, undamaged items in their original packaging. See Returns & Refunds for the full details.

Send us a photo within 48 hours of delivery and we'll put it right straight away — a replacement or a full refund, whichever you prefer.

Electrical compliance information is checked before products are added to the store where applicable. We don't publish a product until its documentation and fitting details are confirmed, and we don't display a CE/UKCA badge until certificates are in hand. Read more on our Compliance & Safety page.

We only show verified customer reviews. Until those exist, we don't display star ratings, review counts or social-proof claims — we'd rather earn them honestly.